General Refund Policy We are proud to offer a flexible refund policy to ensure your satisfaction. Any unused voucher may be returned for a full refund within 30 days from the date of purchase. After the 30-day period, no refund will be issued unless expressly stated otherwise. Live Show Tickets (Concerts, Theater, etc.) • Most live show tickets can be refunded up to 24 hours before the event. • After this 24-hour period, tickets are non-refundable unless otherwise stated. • If an event is canceled or rescheduled, you may be eligible for a refund or credit depending on the event organizer’s policies. Exceptions and Restrictions • Refunds apply only to unused, unexpired, and unused vouchers or tickets. • Promotional vouchers or discounted deals may be subject to additional terms stated at the time of purchase. • If an error occurred during your purchase or usage process, please contact us immediately so we can resolve the issue. How to Request a Refund? It’s easy to request a refund! Follow these steps: 1. Log in to your Mutlugezginler.com account and go to the My Orders/My Deals page. 2. Find the deal or voucher you want to request a refund for and click the Request Refund button. 3. Alternatively, you can email us at info@mutlugezginler.com with your order details. Refunds will be processed within 5–10 business days, depending on the payment method. Frequently Asked Questions What if I partially used my voucher? • Partial refunds may vary according to the rules stated in the terms of the deal you purchased. Please contact us for more information. What if a business closes? • If a business or event organizer ceases operations before you use your voucher, we will do our best to offer a refund or an equivalent credit. How do I know whether the deal I purchased is refundable? • All refund terms are clearly stated in the Fine Print section of each deal’s details. If you are unsure, you can contact us at any time. For further assistance, you can email info@mutlugezginler.com or call our customer support team. Thank you for choosing Mutlu Gezginler!